FAQ

 How do I cancel or edit an order?

The only way to edit an order is to use the CANCEL button on your MY ACCOUNT page or within the individual order and then place a new order with the correct information.  Please note that the CANCEL button will only appear next to orders before 8:30am for the same day.  Orders cannot be cancelled after 8:30am.

 

What happens if I cancel an order after the cut off time?

You won’t be able to cancel any orders after the 8:30am cut off time. We suggest you let the school know or make alternative arrangements for another child to collect the lunch.

How do I know if my school is currently being supplied by LunchOrders?

A list of schools currently being serviced and schools who have already committed to future launch dates can be found here on our registration page or here on our school info page.

 

How do I know which days LunchOrders are operating at my school?

Champion Tuckshops with LunchOrders: Click and Collect, will be operating each day of the week, with 24/7 access to the website.

When ordering a lunch at a LunchOrders: Delivery school, the available dates will be highlighted when you go to select a delivery date. That means that no order will be able to be processed on days we don’t deliver.  You can also refer to our school info page here to check what days and times your school will be accepting LunchOrders deliveries.

 

By what time do I have to place the order to ensure it gets processed in time?

The cut off times for same day delivery is 8:30am.  Orders won’t be able to be entered for that day after this time. 

 

How do I know the order has been received?

You will receive an email confirming that each of your orders have been placed and received by the LunchOrders team.

 

How does my child receive the order?

Every school has a different lunch order distribution operation. These can be categorized into two operations; click and collect or delivery.

On July 20th 2020, all schools with a Champion Tuckshop on-site will have the Lunch Orders click and collect service available. This means, once a parent has placed an order, the order will get sent directly to the chefs in the kitchen where they will make the lunch fresh and have it ready for the student to pick up at lunch time.

The second distibution operation is a delivery service where the Lunch Orders will be delivered to a designated drop zone, in most instances this is the school office. The school office will then either distribute to classrooms or have it ready for the student to pick up, this arrangement will be communicated by the school. That is why we ask for your child's room number.

Depending on school, service may vary from pick-up or delivery.  More delivery information for each school can be viewed here.

 

What time does the order get dropped off at my child’s school?

Click and collect orders can be picked up at the main lunch break.

Lunch boxes are delivered before morning tea and any other order will be delivered at lunch time.  You can also refer to our school info page here to check what days and times your school has chosen to accept LunchOrders deliveries.

 

Who prepares and supplies the food?

Our food is prepared by our quality chef’s at your nearest Champion Tuckshop.

  

How can I get LunchOrders at my school?

If you would like to have LunchOrders at your school Register your Interest here and we will approach your school principal and partner with you to get LunchOrders delivering to your child’s classroom door.

 

How do you pay for the orders?

Your LunchOrders account gets topped up through a credit card and the money in the account is then used to pay for the order.

 

Are the Credit Card facilities secure?

We use SwipeHQ to process our credit card payments. Swipe complies with global Payment Card Industry Data Security Standards (PCI PTS 3.x). Data is SSL encrypted and securely transferred to their McAfee monitored secure servers. To read more about SwipeHQ click here

 

How do I update my child’s delivery details?

Once you’ve logged in you can update your childs delivery details under the ‘My Account’ tab .

 

I’ve lost my password. How do I retrieve it?

Simply click on the ‘forgot your password’ link when you go to log in and you will be able to generate a new password.

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