Terms of Use



These terms apply to all users of this website. This User Agreement ("Agreement") is a contract between you and Canteens Solutions Ltd and applies to your use of the LunchOrders and any related products and services available through LunchOrders (collectively the "Service"). 


By taking the affirmative act of logging in and using School24, the user has taken to have read, understood and accepted the terms of this Agreement. If the user is not willing to be bound by the terms of this Agreement, the user should not continue with the login and usage of LunchOrders.


Canteens Solutions Ltd reserves the right at any time to change, add to or delete any aspect or feature of the Service and the terms and conditions of this Agreement. Changes to the Terms and Conditions will be posted on the website without prior notification. You may review the current Terms and Conditions document at any time. In this Agreement, "you" or "your" or "member" or "user" means any person or entity using the Service ("Users"). Unless otherwise stated, “LunchOrders,”, or "Canteen Solutions Ltd" or "we" or "our" will refer collectively to Canteen Solutions Ltd and its subsidiaries including LunchOrders.




The LunchOrders website may contain links and pointers to internet sites maintained by third parties. Canteen Solutions Ltd does not operate or control in any respect any information, products or services on such third-party sites. Third-party links are included solely for the convenience of users, and do not constitute any endorsement by Canteen Solutions Ltd and/or its suppliers. Users assume sole responsibility for use of third-party links and pointers and disclaimers set forth herein are equally applicable to such third-party sites.


Registration and Service Usage 


In order to use the Service you must register with LunchOrders. Use of the Service is granted to legally authorized parents, guardians, and designated Users.

All registered members will have complete access to view their own personal information, and their students' information and will be permitted to make payments to their students' account using the service.

You are not permitted to perform any activity on student accounts that you are not legally bound to. Only designated users are permitted to access students' information that they are not legally bound to.


Payments and Orders


LunchOrdersis a New Zealand business and all transactions will be billed in New Zealand dollars.

All payments made through our service will be credited to your  account.

All accounts has to have a minimum of $20 dollars prepaid before it can be used to purchase lunches from the menu.

LunchOrders is not responsible for the school's handling of the orders after the school receives the order. 

Orders made online will be processed at the cut of time for the specified day. 





All refunds issues relating to account usage should be dealt directly with the LunchOrders team. LunchOrders will refund any credit on the user account through a direct credit transfer on request. Any orders that have been incorrectly processed will be refunded directly as a credit onto the users account.

All orders placed can be cancelled by the User up until the cut off time for the specified days order by contacting the team at info@lunchorders.co.nz. 


Credit Card Usage Policy


Users shall contact LunchOrders before contacting any other party (Credit Card Company or bank) for any discrepancies in payments made using the Service. LunchOrders cannot be held liable for fraudulent payments.


Disclaimer of warranties/Limited Liabilities


We, our parent, subsidiaries, employees and our suppliers provide our services 'as is' and without any warranty or condition, expressed, implied or statutory. We, our parent, subsidiaries, employees and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement  


LunchOrders will make reasonable efforts to ensure that payments made by credit cards are processed in a secure manner, but we make no representations or warranties regarding the amount of time needed to complete processing because our Service is largely dependent upon many factors outside of our control, such as delays in the authorization process by our merchant banker. 


In no event shall we, our parent, subsidiaries, employees and our suppliers be liable for lost money, any special, incidental or consequential damages arising out of or in connection with our website, our service, or interruption of data (however arising, including negligence) 


Our liability, and the liability of our parent, subsidiaries, employees and suppliers, to you or any third parties in any circumstance is limited to the actual amount of direct damages. In no event will we be liable for punitive damages, or any indirect, incidental, special, consequential or similar damages.




You agree to indemnify and hold LunchOrders, its parent, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand (including attorneys' fees) made or incurred by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party relating to your use of the Service.


Termination/Access Restriction


Canteens Solutions Ltd reserves the right, in its sole discretion, to terminate your access to the LunchOrders website and the related services or any portion thereof at any time, without notice


Privacy Policy


LunchOrders respects your privacy and has framed policies to ensure that your personal information is handled safely and responsibly. Any information which uniquely identifies you as an individual such as name, address, phone number, or email address and any financial information such as credit/debit card numbers come under the personal information category.


Information Usage


All browser information like browser type, browser version and Internet provider and all the links you clicked the paths that you take as you move from page to page is stored. All the information is used for internal security purpose and would not identify you as an individual. This will be used to improve the layout and content design of our website. All personal information you store in the site is used to complete the payment process successfully. This may include information such as your name, address, phone number, email address and data associated with your payment method (credit/check card account information). All IP addresses will be captured from which the payment is being made. This is retained and used only in the event that there are issues relating to the origin of a payment transaction. 


Your personal information is not sold or shared with anyone for any purpose other than to achieve successful completion of your payment transaction. Identifiable information is shared only with those parties entrusted with the processing of your payment. Please note that this policy does not apply to information we are required to disclose by law, or in cooperation with law enforcement agencies.


Security of Data and Systems


We are committed to protecting the personal information that we collect. Secure Sockets Layer (SSL) protocol, an industry standard for transmitting data securely over the Internet, is used to encrypt the information before it is transmitted to us. Once we receive the information, your data is protected through a combination of strictly enforced procedures and a secured computer network designed in accordance with best practice guidelines. Multiple firewalls, multiple layers of data encryption and an Intrusion Detection System are all used to protect your data.


Policy Changes


This policy may be changed, modified or amended at any time. However, such changes will not include the selling of information or provision to a third party except as required by law. Updates will be posted to this site. You are responsible to revisiting the site.


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